Privacy Policy

A legal disclaimer

Enstia Group Ltd

1. Overview

This Privacy Notice explains how Enstia Group Ltd collects, uses, stores, and protects personal data when you interact with us, including through our website, enquiries, or accommodation-related services.

We are committed to handling personal data responsibly, lawfully, and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Enstia Group Ltd is the organisation responsible for determining how and why personal data is processed (the “data controller”).

Company name: Enstia Group Ltd
Company number: 16901684
Registered office:
71–75 Shelton Street,
Covent Garden,
London, WC2H 9JQ, United Kingdom

For questions relating to this notice or your data rights, please contact us using the details in Section 11.

3. Scope of This Notice

This notice applies to:
 

• Visitors to our website

• Individuals making enquiries

• Landlords and property providers

• Local authority and professional contacts

• Our services are not directed at children, and we do not knowingly collect personal data relating to children.

This Privacy Notice should be read alongside any additional privacy or fair-processing information we may provide in specific circumstances.

4. Types of Personal Data We Process

“Personal data” means information that can identify an individual. Depending on your interaction with us, we may process:

a) Identity & Contact Information
 

• Name, title, organisation

• Email address, telephone number

• Postal addres

b) Financial & Transaction Information
Bank or payment details
Records of payments, invoices, or charges

c) Technical & Usage Information
IP address
Browser type and device information
Website usage and interaction data

d) Profile & Communication Data
Enquiry history
Preferences, feedback, or correspondence

We may also use aggregated or anonymised data for analysis and reporting. This data does not identify individuals.

We do not routinely collect special category data (such as health, ethnicity, or religious beliefs) or criminal conviction data.

5. Where Personal Data Comes From
We collect personal data through:

• Direct contact (forms, email, phone, correspondence)

• Automated technologies (cookies and website analytics)

• Third parties such as payment providers, IT service providers, or publicly available sources

Further information about cookies is available in our Cookie Policy.

6. How We Use Personal Data

We only use personal data where permitted by law. Typical purposes include:
 

• Responding to enquiries and managing relationships

• Delivering accommodation and property services

• Processing payments and managing accounts

• Meeting legal, regulatory, and safeguarding obligations

• Maintaining and improving our website and systems

7. Lawful Bases for Processing

We process personal data under one or more of the following lawful bases:

Contractual necessity – to deliver agreed services
Legal obligation – to meet statutory or regulatory duties
Legitimate interests – to operate and improve our business responsibly
Consent – where required for specific activities such as marketing
You may withdraw consent at any time where consent is relied upon.

8. Marketing Communications

We will only send marketing communications where permitted by law.
You can opt out of marketing at any time by contacting us or using the unsubscribe option provided.

Opting out of marketing will not affect service-related communications.

9. Sharing Personal Data

We may share personal data where necessary with:
 

• Local authorities and commissioning bodies

• Professional advisers (legal, financial, audit)

• IT and system service providers

• Regulators and public authorities where required

All third parties are required to handle data securely and in line with legal requirements. We do not sell personal data.

10. Data Security and Retention

We apply appropriate technical and organisational safeguards to protect personal data from loss, misuse, or unauthorised access.

Personal data is retained only for as long as necessary, taking into account:
 

• Legal and regulatory requirements

• Contractual obligations

• Potential disputes or complaints

• In some cases, data may be anonymised and retained for statistical or research purposes.

11. Your Data Protection Rights

You have rights under UK data protection law, including the right to:
 

• Access your personal data

• Request correction or deletion

• Object to or restrict processing

• Request data portability

• Withdraw consent (where applicable)

• Requests can be made using the contact details below. We may need to verify your identity before responding.

12. Complaints

You have the right to raise concerns with the Information Commissioner’s Office (ICO), the UK data protection regulator.
We encourage you to contact us first so we can address any issues promptly.

13. Updates to This Notice

This Privacy Notice may be updated from time to time.
The current version will always be made available via our website.

Last updated: January 2026

14. Contact Details

For privacy or data protection enquiries:

Enstia Group Ltd
Email: [insert business email]
Registered Office:
71–75 Shelton Street,
Covent Garden,
London, WC2H 9JQ, United Kingdom